Privacy Policy

1. INTRODUCTION

At Elevaris Web Solutions (Elevaris.app) (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable U.S. privacy laws and A2P messaging regulations.

2. INFORMATION WE COLLECT

We collect different types of information to provide and improve our services, ensure secure communication, and comply with applicable regulations. This may include:

• Account Information: Your name, email address, phone number, mailing address, and any other details you provide when contacting us, requesting a quote, or becoming a client.
• Usage Data: Information about how you access and use our website or services, such as IP address, browser type, device type, operating system, login data, and session duration.
• Communications Data: Content of messages, call details, and related timestamps collected through A2P messaging services (including SMS and voice) for purposes such as appointment reminders, project updates, and promotional messages.
• Billing Information: Payment details necessary to process transactions, such as credit card information, billing address, and payment history.
• Automatically Collected Data: Data gathered through cookies and similar technologies, including website analytics, traffic patterns, and user preferences, which help us improve functionality and user experience.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide and improve our services – ensuring smooth delivery of web design, development, and related support.
• To communicate with you – including appointment reminders, project updates, and other transactional A2P SMS/voice communications.
• For marketing and promotions – to share newsletters, offers, or service updates, but only where you have provided consent or as otherwise permitted by law.
• For security and fraud prevention – to verify identity, detect suspicious activity, and maintain the safety of our systems.
• For analytics and performance tracking – to understand how our services are used and to improve user experience.
• For legal and compliance purposes – to meet regulatory obligations, enforce agreements, and resolve disputes.

4. A2P MESSAGING COMPLIANCE

We comply with all applicable FCC, CTIA, and carrier requirements for Application-to-Person (A2P) messaging. Our practices include:

• Message Identification – All SMS or voice messages are clearly identified as originating from Elevaris.app.
• Opt-In for Promotional Messages – We only send promotional or marketing-related A2P messages to users who have expressly opted in.
• Opt-Out Mechanism – Every promotional or informational message includes a clear and simple way to unsubscribe or stop receiving future communications.
• Spam and DND Compliance – We adhere to industry best practices and regulations designed to prevent spam, respect “Do Not Disturb” (DND) lists, and honor user preferences.
• Age Restrictions – Messaging is not directed to individuals under the legal minimum age for consent in their jurisdiction.

5. SHARING AND DISCLOSURE

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

• Service Providers – With trusted vendors and partners who assist us in delivering our services, such as SMS gateway operators, hosting providers, or payment processors.
• Affiliates and Business Partners – With affiliates or selected third parties who provide billing, analytics, or related business support services.
• Legal Requirements – When required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Business Transfers – In connection with a merger, acquisition, restructuring, or sale of assets, where your information may be transferred as part of the business assets.

6. YOUR RIGHTS

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access and Correction – You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion – You may request that we delete your personal data, subject to certain legal or contractual obligations.
• Portability – Where applicable, you may request a copy of your information in a structured, commonly used, and machine-readable format.
• Choice and Opt-Out – You may opt out of receiving non-essential marketing or promotional communications at any time by using the unsubscribe link in our messages or by contacting us directly.
• Do-Not-Track (DNT) Signals – Our website does not currently respond to browser “Do-Not-Track” signals.
• Children's Privacy – Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that such information has been collected, we will take steps to delete it. Parents or guardians may contact us to request deletion.

7. DATA SECURITY AND RETENTION

We take the protection of your personal information seriously and implement appropriate technical and organizational measures to safeguard it, including:

• Security Measures – Industry-standard safeguards such as encryption, secure servers, and access controls to protect against unauthorized access, disclosure, alteration, or destruction of data.
• Data Retention – We retain your personal information only as long as necessary to provide our services, fulfill contractual obligations, or comply with legal requirements.
• Retention Examples – For instance, transactional SMS or voice message logs may be retained for up to three (3) years to ensure accurate service delivery and compliance with A2P messaging regulations.

8. INTERNATIONAL TRANSFERS

Your personal information may be processed, stored, or transferred to countries outside the United States. In such cases, we take appropriate measures to ensure that your data receives an adequate level of protection in accordance with applicable privacy laws.

9. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. If we make any material changes, we will notify you by email (if we have your contact information) or by posting a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.